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If you’re a QuickBooks user, you might have encountered the 12007 error code at some point or the other. QuickBooks Error 12007 is a common issue that affects the program’s ability to update or download payroll updates, and it can disrupt your workflow. It is quite frustrating, we know. But don’t worry, today, we will help you to fix this error with some simple troubleshooting steps.

We will describe the various causes of QuickBooks Error 12007, explore some troubleshooting steps and provide you with solutions to resolve the error and get your QuickBooks back on track.

So, let’s find out how to tackle QuickBooks Error 12007 effectively!

qb error 12007

What is QuickBooks Error 12007?

QuickBooks Error 12007 is an error code that typically occurs when you’re trying to update or download payroll updates in QuickBooks.

When this error occurs, you may see a message box with the following error message:

 “QuickBooks Error 12007: A network timeout that is preventing QuickBooks from accessing the server.”

The error message box indicates that QuickBooks is experiencing difficulties in establishing a stable internet connection to communicate with the server for downloading updates. This can happen due to various reasons such as network connectivity issues, firewall or antivirus settings blocking QuickBooks, or problems with the internet security system.

It is important that you address this error efficiently in order to ensure that your QuickBooks software remains up to date and functions effectively and smoothly.

What could the possible reasons you’re facing the error 12007?

There are several possible reasons for QuickBooks Error 12007. Some of the common causes include:

1. Internet connectivity issues:

The main cause for this error is unstable internet connection. The root cause can by anything, o a slow internet connection, network timeouts or any other network-related problems.


2. Firewall or antivirus settings:

Your firewall or antivirus software may interfere with the QuickBooks application and block it from accessing the internet or the server. The security settings may be preventing QuickBooks from establishing a secure connection thus causing the Error 12007.


3. Internet Explorer settings:

QuickBooks uses Internet Explorer’s settings to establish internet connections. If your Internet Explorer browser have incorrect or misconfigured settings, it can cause communication issues and trigger Error 12007.


4. Incorrect SSL settings:

Secure Socket Layer (SSL) is used to establish secure connections between QuickBooks and the server. If the SSL settings are incorrect or outdated, it can prevent QuickBooks from establishing a secure connection and cause the error 12007.


5. Internet security certificate issues:

QuickBooks requires a valid and up-to-date digital certificate in order to establish secure connections. If the digital certificate is expired, invalid or mismatched, it can cause Error 12007.


6. Proxy server settings:

If you have configured a proxy server in your network settings, it may interfere with QuickBooks’ settings and prevent it from establishing a direct connection with the server and result in the error.


The above were some common causes for the error 12007 in QuickBooks. It is important to identify the specific cause of the error so that you can apply the appropriate troubleshooting steps and resolve  the error.

How can you resolve the error 12007 in QuickBooks ?

To fix QuickBooks Error 12007, you can follow these methods and steps:

  1. Verify your internet connection
  2. Ensure availability of a stable and reliable internet

(You can try accessing other websites for the same)

  1. Open QuickBooks
  2. Go to the Help menu
  3. Select “Update QuickBooks”
  4. Click on “Update Now”
  5. Checkmark “Reset Update” to remove any previous update downloads
  6. Click on “Get Updates”
  7. Restart QuickBooks after the successful completion of update process and check if the error is resolved or not
  1. Disable your firewall and antivirus software for the time being
  2. Open QuickBooks
  3. Try updating or downloading payroll updates
  4. If the error doesn’t occur, this means your security software was causing the error
  5. Adjust your firewall and antivirus settings to allow QuickBooks access to the internet
  6. Re-enable your firewall and antivirus software after completing all the above steps
  1. Open Internet Explorer browser on your system
  2. Go to the Tools menu
  3. Select “Internet Options”
  4. Delete temporary internet files and cookies (it will be available under the General Tab)
  5. Go to the Connections tab
  6. Click on “LAN Settings”
  7. Checkmark the “Automatically detect settings” box
  8. Uncheck the Proxy server
  9. Save the changes made so far
  10. Restart QuickBooks after following all the above steps
  11. Try updating and downloading payroll updates
  1. Open Internet Explorer browser on your system
  2. Go to the Tools menu
  3. Select “Internet Options”
  4. Go to the Advanced tab and then the Security Section
  5. Make sure that the SSL 2.0 and SSL 3.0 options are checked
  6. Save the changes made so far
  7. Restart QuickBooks and check whether the error is resolved or not

If the error still persists after following the above mentioned troubleshooting steps, then it is recommended to directly contact QuickBooks support for further assistance and guidance.

On a concluding note, QuickBooks Error 12007 can be a significant hurdle when you’re trying to update or download payroll updates in QuickBooks. However, with the knowledge and troubleshooting steps we have outlined above, you can tackle this error with confidence.

Always remember to start by checking your internet connectivity and security settings, as they often play a crucial role in causing this error. If that doesn’t resolve the issue, try running the QuickBooks Connection Diagnostic Tool or seek assistance from QuickBook’s support team.

With patience and persistence, you’ll be able to overcome QuickBooks Error 12007 and get back to managing your finances smoothly. Stay informed, stay proactive, and keep your QuickBooks software up to date to avoid encountering such errors in the future.

Read More: How to fix QuickBooks Error 404


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